The B.O.S.S. Program™ helps
Car Dealers empower their Business Managers to consistently achieve
extraordinary results and dramatically increase profits. Created by
Maxine Campbell, The B.O.S.S.
Program™ will help you increase per customer revenue,
grow your business, and achieve your goals.
The BOSS Program™
Interview with Maxine Campbell and Hector Bosotti
successful Car Dealers have already achieved many goals, but they
may still feel their dealership has not reached its full
says Maxine Campbell. “This may stem from a lack of clearly
defined and documented policies, procedures and systems for their
Business Office. Often, the Business Office is considered an
administrative function, and the Business Manager has a minimal
role in the success of the dealership. Other managers may not
understand the importance of the Business Manager, which may create
a lack of mutual respect between the managers. The management team
may not be coordinated and willing to work together towards
enhancing the business. The lack of cooperation between the
managers may go unnoticed by the owner, who assumes the Business
Office is receiving the full support of the entire team and, as a
result, the underlying problems may go
Failing to ensure Business Managers
are being fully supported by the team has many
There may be confusion in
the dealership as to specific roles, causing managers and employees
to interfere with other departments. Further, business managers may
become discouraged from performing their job to the best of their
abilities and may begin to search for a better work culture. The
tension between departments and managers may lead to a negative
environment that is apparent to customers. As a result, customers
may feel uneasy about making a purchase in such a negative
environment and customer turnover may decline. This is why we
created The B.O.S.S.
Program™: to empower your Business Managers to
consistently achieve extraordinary results and
dramatically increase profits.
"I would recommend the B.O.S.S. Program™. It has been a
learning experience. We all know the programs, but we are learning
techniques from each other. We are being exposed to new approaches
and different ideas of how to present products. It has...